How it works
We’ve simplified the process to help you quickly report and retrieve your lost items. Here’s an overview of how it works from start to finish:
Lost & Found: new process
1. Report your lost item
Use the new online tool to describe your lost item, when it went missing, and where you last saw it.
2. Staff cross-check
Our team will match your description with the items received and notify you when your item is found.
3. Pick up your item
Once notified, you can pick up your item at the Lost and Found office, conveniently located on the main floor of St-Laurent Station.
4. Unclaimed items
Items that are not claimed within 21 days will be donated to Heartwood House for their annual unclaimed items sale.
How to report your lost item
Follow these steps to submit your report through the Lost and Found portal and track your item.
To ensure we can assist you effectively, please provide the following details:
- Contact information: Enter your name, phone number, and email address so we can reach you.
- Location: Specify where the item was lost—whether it was on a bus route, at a station, or another location.
- Location details: Provide additional information to help us narrow down the search, such as the bus number, station platform, or any nearby landmarks. The more specific your details, the quicker we can locate your item.
Lost and Found Portal Homepage - Personal information step
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- Choose the category that best matches your lost item from the list of options.
- Lost more than one item? No problem—you’ll be able to add additional items later in the process.
- After selecting the category, click "Next" to move on to the next step where you can provide more details and complete your report.
Lost & Found Step 2 - Select your item category
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- Double-check all the information you’ve entered, including contact details and the description of your lost item.
- Ensure everything is accurate before proceeding.
- Once ready, click "Submit."
- You’ll receive a confirmation via both email.
- The confirmation will include your inquiry ID for tracking and further updates.
Example of confirmation email received after submitting your lost item report
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- After receiving your confirmation email, click the "Edit your inquiry" link. This will take you back to the Lost and Found platform, where you can log in using the email you provided in the report. From there, you can:
- Check the current status of your report.
- Add additional details about your lost item to help in the search.
- If our Lost and Found team locates your item, you will receive an email with updates on how to retrieve it. Be sure to monitor your inbox for further instructions.
Status updates screen and the process of adding a lost item
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Lost and Found St-Laurent Centre
Hours of operation
St-Laurent Centre is closed on weekends and all statutory holidays.
- Monday to Friday: 8:30 am – 4:00 pm
- Closed: Weekends and holidays
Location
The Lost and Found is located on the main floor of St-Laurent Station, just inside the doors facing the mall.
FAQ
Frequently asked questions
Found something?
If you’ve found a lost item, please return it to one of the following locations or individuals to ensure it gets back to its rightful owner:
- Any OC Transpo bus driver
- An OC Transpo Special Constable
- St-Laurent Lost and Found Centre
- Rideau Customer Service Centre
Thank you for helping us reunite lost items with their owners!
Lost something and you need assistance?
If you need assistance submitting your item, or don’t have internet access, you can call OC Transpo Customer Service at 613-560-5000 and select option 6, dedicated to Lost and Found.
Lost an item on a Para Tranpo taxi?
Not in Ottawa?
Can’t make it back to Ottawa to pick up your item? No worries! You can arrange to have someone else pick it up for you. Just call OC Transpo Customer Service at 613-560-5000 and select option 6, dedicated to Lost and Found, to make arrangements.
Call: 613-560-5000