Customer service
All members of the OC Transpo team are putting customer service first, with real-time information available across an array of channels to help you on your way.
We’re here to take you there, with care.
Contact us
| Service | Phone menu option |
|---|---|
| Para Transpo: booking*Note about reservations, cancellation**Note about cancellations, account information and registration | 1 |
| Schedule information and trip planning | 2 |
| Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons | 3 |
| Customer support | 4 |
|
Report personal safety concerns (calls will be directed to the Special Constables Unit) |
5 |
| Lost & Found | 6 |
|
*Para Transpo reservations are accepted between 7 am and 5 pm only. **Trip cancellations are accepted between the hours of 6 am and 12:30 am. |
|
| Phone line or service | Weekdays | Saturday | Sunday |
|---|---|---|---|
| Transit information | 8 am – 6 pm | 9 am – 5 pm | 9 am – 5 pm |
| Taxi coupons | 9 am – 5 pm |
Closed |
Closed |
| ParaPay | 9 am – 5 pm |
Closed |
Closed |
| Park and Ride | 9 am – 5 pm |
Closed |
Closed |
| Para Transpo SMS (57272) | 6 am – 9 pm | 6 am – 9 pm | 6 am – 9 pm |
| Customer service live chat at tickets machines | 6 am to 12 am | 6 am to 12 am | 6 am to 12 am |
| Para Transpo bookings | 7 am to 5 pm | 7 am to 5 pm | 7 am to 5 pm |
| Para Transpo cancellations | 6 am to 12:30 am | 6 am to 12:30 am | 6 am to 12:30 am |
| Information phone service from station callboxes | 6 am to 12:30 am | 6 am to 12:30 am | 6 am to 12:30 am |
Key contacts
-
Special Constables Unit
Tel: 613-741-2478
TTY: 613-842-3699
-
Ottawa Distress Centre
Confidential counselling available 24/7
Tel: 613-238-3311
Web: dcottawa.on.ca
-
Media Relations
Email: medias@ottawa.ca
-
Partnering with OC Transpo
City of Ottawa’s Supply Services Department
Tel: 613-580-2424 ext. 25186
Customer Service Centre
Rideau Centre hours of operation
Lost & Found
New Online Portal
OC Transpo's Lost & Found is conveniently located inside St-Laurent Station, offering an easy way to retrieve misplaced items.
An online tool is now available to simplify reporting and recovery.
Contact info:
Tel: 613-560-5000 (option 6)
St-Laurent Station
1300 St. Laurent Blvd
Main floor
Ottawa, ON K1B
Para Transpo
Information & ParaPay
Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
