New Customer Service phone hours starting March 26

Beginning Wednesday, March 26, some of our customer service phone lines at 613-560-5000 will have new schedules.

New Customer Service phone hours:
Phone line or service	Weekdays	Saturday	Sunday
Transit information	8 am – 6 pm	9 am – 5 pm	9 am – 5 pm
Taxi coupons	9 am – 5 pm	Closed	Closed
ParaPay	9 am – 5 pm	Closed	Closed
Park and Ride	9 am – 5 pm	Closed	Closed

Para Transpo SMS  (57272)	6 am – 9 pm	6 am – 9 pm	6 am – 9 pm

The following phone lines and services have no change to their hours:

Customer service live chat at tickets machines	Everyday from 6 am to 12 am
Para Transpo bookings	Everyday from 7 am to 5 pm
Para Transpo cancellations	Everyday from 6 am to 12:30 am
Information phone service from station callboxes	Everyday from 6 am to 12:30 am

Where to find help and contact details

Find all of our current contact info on our Contact us page, and answers to frequently asked questions on our Help page.

Why are we making this change?

We know that wait times on the phone are long during peak times of the day.

By adjusting our hours, we can schedule more representatives during the most popular times to call and reduce service during the hours when the phone lines are quiet.

We’ve been monitoring call volumes for over a year to make these schedule adjustments with the least disruption possible.

We’re always happy to take your call! Give us a ring during our new hours.

Self-serve options

Avoid the phone altogether and check out the variety of self-serve options to get the information you need:

For trip planning:
Visit the Travel Planner or download Transit, the recommended app for OC Transpo customers.
For next departure
and schedule information:
Call our automated next departures number 613-560-1000 or text 560560 with your four-digit stop number. Standard rates apply.
For Para Transpo
trip tracking:
Sign up for notifications and get notified by email, SMS text, or automated voice call when your vehicle is on its way. Standard rates apply. You can also track your trip on My Para Transpo.
For Para Transpo booking
and cancellation:
Check out My Para Transpo to book, track and cancel your trips online. There is no difference in priority between booking a trip online or over the phone.
For lost items:
Submit your lost item online through our Lost & Found tool.
For questions about fares,
service adjustments, Para Transpo,
vehicles, or accessibility:
Explore our Homepage for articles and information about all this and more.