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No, customers can tap on with their credit card (Visa, Mastercard) or mobile wallet (Apple Pay, Google Pay), pay exact fare in cash on buses, or purchase a ticket from a ticket machine (with cash, credit or debit) to ride the O-Train. A complete list of fares can be found here.

• Online at prestocard.ca or by phone at 1‑8‑PRESTO‑123 (1‑877‑378‑6123)
  • It can take up to 7 to 10 business days for your card to ship

• In person at an OC Transpo Customer Service Centre or at:

  • Select ServiceOttawa Client Service Centre locations:
    • City Hall
    • Ben Franklin
  • Ticket machines
  • participating Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations

• Online at prestocard.ca
• Download the official Presto app (Android, Apple) for a simple, easy way to manage and instantly load your card on the go
• In person at participating Shoppers Drug Mart stores, ticket machines, an OC Transpo Customer Service Centre, or at either the City Hall or Ben Franklin ServiceOttawa Client Service Centre 
• By phone at 1-8-PRESTO-123 (1-877-378-6123)

More information on Presto cards.

All O-Train stations, the airport, Algonquin College and some Transitway stations have ticket machines. When entering an O-Train station, ticket machines are located near the fare gates and outside of the fare-paid zone. More information on how to use a ticket machine and their locations.

Yes, as long as you have a monthly pass loaded, or are transferring from an OC Transpo bus to an STO bus.

On your return trip, if you are using funds on your Presto card and your transfer is no longer valid, you will either need to pay cash or use an STO Multi Card on the STO bus.

All fare readers on buses and fare gates at O-Train Line 1 stations now support tap payment by credit card (Visa, Mastercard) and mobile wallet (Apple Pay, Google Pay). 

When you tap your credit card or mobile wallet, the screen on the fare reader or fare gate will turn green and show "Accepted". You will be charged a regular Adult fare. Tap using the same credit card or mobile wallet to transfer between trips on buses and the O-Train. You won’t be charged again as long as you are within the regular transfer window.

You will never be charged more than the price of DayPass over the period of one day. Each month, you will not be charged more than the price of an Adult monthly pass. You can track your trips and charges at o-payment.octranspo.com.

Read more about O-Payment.

When the O-Train is not running during regular Line 1 hours, R1 bus service may operate. R1 buses serve all Line 1 stations and only make limited stops along the way. If Line 1 is partially closed, R1 service may run only along the closed portion.

R1 service stops

When O-Train Line 1 closes overnight, alternate bus routes provide rapid service between the stations and into neighbourhoods across the city. Night routes operate until regular service resumes the next morning.

All night routes use "N" in their destination name and on the bus stop sign. More information.

Yes, OC Transpo buses and O-Trains are accessible. Their low floors allow for easy boarding. We have allocated spaces in each vehicle for customers using assistive or mobility devices.

• More information on accessibility
• Vehicle accessibility features
• Station accessibility features
• Service animals

No, children 12 years and under ride at no charge on OC Transpo. Be prepared to show the driver proof of age if your child looks older than 12. You can get a Child card at the OC Transpo Customer Service Centre in the Rideau Centre.

If you’re taking a bus or Para Transpo, simply board without paying a fare. If you’re taking O-Train Line 1, you can:

• Enter at the accessible (wide) fare gate with a fare-paying adult like a parent or guardian.
• Tap through the fare gate with your Child card or school board issued Presto card, if you have one.

More information on Child and Youth fares.

A Community Pass discount is offered to the Primary Beneficiary who receive benefits directly from the Ontario Disability Support Program (ODSP). More information on the Community Pass.

The EquiPass program offers transit fares for eligible people on a low income. You can purchase a monthly pass or pay-as-you-go for 50% off the cost of adult fares. See if you qualify for an EquiPass.

No, monthly passes are not refundable.

If you have a specific reason, such as medical, as to why your pass cannot be used for a particular month on both OC Transpo and Para Transpo, please call OC Transpo Customer Service at 613-560-5000 to discuss with an agent. Proof will be required, such as a medical note stating that you could not take transit during the full month.

Yes, you can request a refund if your card is registered. There will be a 4% administration fee on the funds and your card must be surrendered. The $4 initial cost of the card is non-refundable.

If you have $50 or less in funds on your card, you can request a refund (less the administration fee) at an OC Transpo Customer Service Centre. If you have over $50 in funds on your card, please mail your card with a refund request form to Presto directly.

If your card is registered, you can transfer your balance to a new card if it gets lost or stolen.

1. Go to prestocard.ca and report your card lost or stolen (it can take up to 24 hours to be blocked on the readers – you are responsible for charges during this period).
2. Purchase a new card at an in-person location (do not load a monthly pass).
3. Go back online to start the transfer to your new card.

You also can order a new card online at prestocard.ca, although it will take 7 to 10 business days to arrive. The new card will cost $4 and will require a minimum load of $0.05 to $5.00.

If your registered Presto card is damaged or defective, bring it to the OC Transpo Customer Service Centre in the Rideau Centre. We will check the card, confirm that it is registered and that you are the registered owner. We will confirm that it is no longer functioning and give you a replacement card at no charge.

You cannot sell your Presto card if:

• It is registered in your name (registration can’t be changed).
• It has a discount set on it.
• If it was issued by a school board.

If you try to sell a card that is not legally allowed to be transferred to another customer, you face a fine of up to $600.

No, if you see a Presto card being sold online through a third party or by another customer, it is not a guaranteed safe purchase: you are likely being scammed, or you are buying a stolen or illegally transferred card.

Yes, we offer over 9,000 free spaces at Park & Ride lots across Ottawa and nearby rural areas. The following Park & Ride lots require a paid monthly Permit:

• Baseline (before 11 am on weekdays)
• Blair (Telesat) – there are a few free spaces that fill up quickly
• Jeanne d’Arc
• Ray Friel

See details on park & ride locations and purchasing a permit.

Yes, unlimited Wi-Fi provided by TELUS is available at:

• Tunney’s Pasture
• Pimisi
• Lyon
• Parliament
• Rideau
• uOttawa
• Tremblay
• Blair

For customers using TELUS, TELUS subsidiary brands, or other participating carriers, cellular coverage is available in underground stations and tunnels. More information.

There are public washrooms located in Tunney's Pasture, Bayview, Hurdman and Blair stations.

The Happy Goat Café is currently open at Blair Station. More information on Happy Goat Cafes.