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A Special Constable angent smiling. Image text: I keep our city rolling safely along. You can too.

Special Constables

Transcript and text description

Time

Transcript

Text Description

00:04

Peter:
I'd have to say the thing I enjoy most about being a Special Constable, is the teamwork.

Josh:
There's a whole bunch of things I really enjoy from interacting with the community, from seeing faces. Just being someone that gives them a sense of security and reassurance that if needed, we’re there. Joining the Special Constable Unit, one of the things that really attracted me was the fact that it's a transit environment, which means we're always moving.

Text appears, "Come work with us," "Special Constables"

Peter speaks to the camera.

Josh patrols an O-Train station.

Josh speaks to the camera.

The Special Constable insignia.

00:28

Peter:
I saw the Special Constable Unit at OC Transpo as a way that I could help protect our city, our transit system, and ultimately provide services to the city that I love.

Josh:
When I was younger, I had to utilize the food cupboard through my family, so I recognized the importance of that. And when I became old enough, I get back and I was volunteering at the food cupboard for every time I could.

Peter speaks to the camera.

Josh speaks to the camera.

00:49

Josh:
That's not just specialized to me, and that's what all these officers really want to be involved in is truly giving back to the community. The special constable has always been something that people are confused about, and the most important thing that I can say is that we have a specialized jurisdiction. So, a special constable for OC Transpo. We are a ‘Constable’ which means we are awarded police authority.

Special Constables working in the office.

Josh speaks to the camera.

A Special Constable waits for the O-Train.

01:12

Josh:
And the special part comes from it specializes in transit.

Peter:
We have an excellent working relationship with the Ottawa Police Service. In terms of the day to day, our officers would be working with the Ottawa Police Service several times throughout the day.

Josh:
Being a special constable is a really great way to be multi-disciplined and all the different things that we can do when it comes to a medical response type call.

A Special Constable exits a vehicle.

Josh patrols an O-Train station.

Peter speaks to the camera.

A Special Constable vehicle.

Josh speaks to the camera.

01:35

Josh:
Finding someone that's lost or engaging in people who need our assistance, persons in crisis or effecting arrests and taking people into custody and providing that legislative authority that we have as well.

Peter:
I'd say go for it. It's a great career. And if you're somebody that's good with dealing with the public and has interactions with the public and can handle challenging and stressful situations, then I think it might be the perfect role for you.

A Special Constable at an O-Train station.

Peter speaks to the camera.

Josh patrols an O-Train station.

02:02

Josh:
Hi, my name's Josh. I'm a special constable with OC Transpo. I've been patrol sergeant currently, and I've been with the service for over eight years.

Peter:
I'm Peter. I'm a superintendent for the Special Constable Unit at OC Transpo, and I've been doing this for about five years.

Josh speaks to the camera.

Peter speaks to the camera.

The role of a Special Constable at OC Transpo is to be responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.

What you need:

Have completed grade 12 or its equivalent
Be at least 18 years of age
Minimum of 2 years of security experience in a transit environment, or relevant experience
Must obtain and maintain Special Constable designation

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

More careers at OC Transpo

Licensed Mechanics

Transcript and text description

Time	Transcript	Text Description
00:02	Derek: If you were thinking of becoming a mechanic at OC, I would say OC is a great start because he can go from start to finish. And there are so many opportunities even moving on from a mechanic, supervisor, etc. Mark: If you want to meet people, be friendly, courteous. It's right for you. Azam: I chose to become a body tech because I was always fascinated with cars.	Text appears, "Come work with us," "Mechanic" Derek speaks to the camera. Derek walks through a maintenance garage. Mark speaks to the camera. Azam speaks to the camera. Azam inspects a bus.
00:23	Azam: That's where I started out and had the opportunity to get to work with The City of Ottawa and it was it was a shoe in. Derek: Once you work for the city of Ottawa, your opportunities are unlimited. And that's where I where I was working before. I had no room for growth. I'm glad I'm here. Azam: I would strongly encourage a lot of individuals out there to become body tech for a number of reasons.	A montage of maintenance diagrams and historical photographs. Derek speaks over shots of the bus maintenance garage. Derek walks through the bus yard. Azam speaks to the camera and stands in a garage.
00:50	Azam: One being and you get to see your finished product from start to finish and you get to repair it. And then you see the finished product. That's very gratifying.	An operator boards a bus. Several shots of buses from above.
01:05	Mark: Hi, I'm Mark. I’ve been at OC Transpo for 35 years. Azam: Hi, my name is Azam. I've been a technician here at OC Transpo and the City of Ottawa for 26 years. Derek: Hello, my name is Derek and I've been a mechanic with OC Transpo for 21 years.	Mark speaks to the camera. Azam speaks to the camera. Derek speaks to the camera.

The role of the Licensed Mechanic is to provide safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support transit services within the City of Ottawa.

What you need:

Completion of Grade 12
Completion of Truck and Coach Technician apprenticeship program of 6720 hours
310T License
Minimum of 1 year of experience following attainment of certification

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Licensed Apprentices

Transcript and text description

Time	Transcript	Text Description
00:04	Mike: I chose to come to OC because I enjoy working with my hands and I wanted to broaden my knowledge. Tyler: Things I enjoy most about being an apprentice with OC Transpo is being part of the bigger picture with a large staff full of knowledge and learn something new every day. Colin: I was a summer student here prior, so I got a lay of the land working here, enjoyed the environment, so I wanted to come back.	Text appears, "Come work with us," "Apprentice" Mike speaks to the camera. Mike gathers tools in the shop. Tyler speaks to the camera. Tyler operates a lift. Colin speaks to the camera, then walks through the garage and puts tools away.
00:26	Mike: Typical days, an apprentice show up in the morning, get to kick off news. Right at the moment we're rebuilding hubs, basically the wheel bearing what your what your wheel of the bus is attached to. Tyler: I usually have a bus set up for waiting for me. I do mostly inspections. So basically all day I inspect repair. Colin: I enjoy getting to learn a lot.	Mike speaks to the camera. Several shots of the shop and garage. Apprentice mechanics walk through the shop. A bus sits on a lift. Tyler speaks to the camera and then inspects a bus.
00:49	Tyler: If you enjoy learning and being part of a large group of knowledgeable people, this is the place for you. Mike: Hi, my name is Mike and I’ve been an apprentice 310 T technician with OC Transpo for less than a year. Tyler: Hi, my name is Tyler. I've been an apprentice with OC Transpo for three years.	Colin sorts tools. Colin stands in front of a bus. Mike speaks to the camera. Tyler speaks to the camera.
01:09	Colin: Hi. My name is Colin. I've been an apprentice for OC Transpo for under a year.	Colin speaks to the camera.

The role of an Apprentice is to develop job skills to the journeyperson level as an apprentice Truck and Coach Technician, under the guidance and direction of more experienced workers in the trade. You develop and apply learned job skills through a combination of on-the-job learning and in-class instruction.

What you need:

Completion of Grade 12
Completion of Automotive Service Technician apprenticeship program of 7220 hours
310S License
Must be registered as an Apprentice with the Ontario Ministry of Labour, T&D

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Conventional Bus Operator

Transcript and text description

Time	Transcript	Text Description
00:02	Marlon: I chose to become an operator because I wanted to challenge myself and I wanted to further my career with the new opportunities in this position, as well as serve my community and get people to their destination on time. I feel like I'm able to make a positive contribution to the community.	Text appears, "Come work with us," "Bus Operator" Marlon speaks to the camera. A montage of maintenance diagrams and historical photographs. Marlon waits outside of a bus. A bus operator boards a bus.
00:26	Marlon: A typical day would be waking up early in the morning, arriving at your assigned depot, collecting your docket, which is your your paperwork, with your routes, as well as your detour sheets.	A montage of Marlon starting his shift at the Operator's office.
00:35	Marlon: You call the bus placer there to get your bus number. Then start your bus, do your inspection and you're off to a positive day.	Marlon inspects a bus, and prepares to depart.
00:45	Marlon: I would tell the new recruits that after a while you just become it becomes easier. Driving the bus is probably the easiest part and there's great benefits. And as well as I get to view the city while I do it as well.	Marlon speaks to the camera. Several shots overhead of buses driving.
00:59	Marlon: Hi, my name is Marlon and I've been a bus operator for a year.	Marlon speaks to the camera.

The role of a Conventional Bus Operator is to operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public, and provide a safe, comfortable, efficient and reliable transportation service.

What you need:

G class driver’s licence
5 years of driving experience
3 years of customer service experience
Completion of Grade 12

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Para Bus Operator

Transcript and text description

Time	Transcript	Text Description
00:02	Jennifer: I chose to become a Para operator because family members have taken the service and it makes a huge difference in their lives. Without it, my mom would never be able to visit. So I like to come to work and offer the same service to our community. Louise: I chose to become a Para operator, because I wanted to make a difference in somebody's life, even if it's just a small detail in a day.	Text appears, "Come work with us," "Para Transpo" Jennifer speaks to the camera. A Para Transpo bus leaves a stop. Louise speaks to the camera. The inside of a Para Transpo bus.
00:23	Louise: I wanted to make sure that by the end of the day I had done something good for somebody else. Jennifer: If somebody was thinking about becoming an OC Transpo operator or even Para or the conventional side. Go ahead and do it. If you like to drive and you like serving your community, you like people and you’re social, you'll get a full day of social activity on the bus.	A Para Transpo bus in operation. Jennifer speaks to the camera. A Para Transpo bus arrives a stop.
00:42	Louise: I guess happy moments will be when my son finally get on the service, because that was a challenge and I wanted to make sure that he had service with somebody. So I try to treat customers the way what my own son treated when he's done the service. Jennifer: The things I most enjoy about being an operator is just coming in and seeing all of the customers you're going to pick up.	Louise speaks to the camera. The interior of a Para Transpo bus. A ramp extends from a Para Transpo bus.
01:00	Jennifer: Sometimes we have regulars. That's the best part. At the end of the day, as long as you made a difference and had fun and it was social good, the customers are bringing in every day. Louise: I don't think anybody would hate this job. This is a job that you would love. Jennifer: My name is Jennifer and I've been a Para operator for 16 years and an instructor for eight months.	A montage of the OC Transpo network map. A Para Transpo bus in operation. Jennifer speaks to the camera.
01:22	Louise: Hi, my name is Louise. I've been a Para operator for 34 years. I'm part of the furniture is what I tell everybody at work.	Louise speaks to the camera.

The role of a Para Bus Operator is to operate City of Ottawa wheelchair-accessible lift-equipped passenger vans to support a safe, reliable and quality specialized transit service for customers who cannot use regular transit service due to disability. You ensure the safety, comfort and wellness of passengers, whether boarding, on-board, or exiting the van.

What you need:

G class driver’s licence
5 years of driving experience
3 years of customer service experience

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Customer Service Representatives

Transcript and text description

Time

Transcript

Text Description

00:04

Patrick:
As a customer service representative, I mainly respond to phone in so that I can have an impact in my community in the lives of people that depend on us to to get from one place to another.

Rod:
I was always in the transportation business and I got an opportunity with the City of Ottawa. It was something I always wanted to do.

Text appears, "Come work with us," "Customer Service Representatives"

Patrick speaks to the camera.

Customer Service Representatives work at their desks.

Rod speaks to the camera.

00:23

Rod:
A lot of my friends out of high school, they worked either for fire, police and the City of Ottawa. They enjoyed their time. And so, I figured I’d join the team as well.

Patrick:
I would start my day early and make sure I know what's happening on the day and start answering the phone and really helping those customers get from point A to point B.

A bus operator steps onto a bus.

Rod works at his desk.

Customer Service Representatives stand together.

Patrick works at his desk.

00:41

Patrick:
If someone makes a complaint, I have to do some investigation on our G.P.S. and I need to ensure that all of the information that would be put in a complaint truly reflects the story provided by a customer.

Rod:
It's very rewarding. You get to help the community. Myself, I love helping our vulnerable community.

Patrick:
Don’t hesitate my friend apply. Come join our diverse team.

Shots of the OC Transpo Customer Service office.

A bus operator drives a bus.

Rod works at his desk.

Buses leave Lincoln Fields station.

The O-Train travels along Line 1.

01:04

Patrick:
We do have an impact in our community. We help move people in our city in a convenient and safe way. So do not hesitate. Great pay, great benefits, a great work environment.

Rod:
Hi, my name is Rod. I've been with OC Transpo and the City of Ottawa for 23 years.

Patrick:
Hi, my name is Patrick and I've been a customer service representative for three and a half years.

OC Transpo employees stand together.

Customers board and exit an O-Train.

The LRT travels along Line 1.

Rod and Patrick speak to the camera.

The role of a Customer Service Representative is providing transit (conventional and para) customer services by responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line (web, social media) and in writing.

What you need:

Minimum of two years customer service experience (call centre experience an asset)
Completion of Grade 12
Bilingualism (English/French)

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Garage and Building Service Attendants

Transcript and text description

Time	Transcript	Text Description
00:04	Chelsea: I switched career paths drastically and I wanted to work more with the public and more with my hands. When the maintenance planner position came up, the opportunity to get a license to get your A-Z, C-Z, all the training that we got, all the certificates. Just doing something different and doing something new and not sitting behind a desk for me.	Text appears, "Come work with us," "Maintenance Team" Chelsea speaks to the camera. Chelsea drives a maintenance vehicle into a garage.
00:26	Chelsea: I needed a little more physical and this job provides that and I'm always moving and I'm always on the go. And I like that part. Keith: I enjoy about being part of the maintenance staff is we're like a big family, we're a big group. We all look out for each other, and every day is an excitement. This department allows growth, and you can further your education within the City of Ottawa and become a tradesperson as long as you're willing to put the dedicated work and enjoy the fast paced work that we have.	Chelsea speaks to the camera. Keith speaks to the camera. Several shots of the maintenance garage. Keith inspects equipment.
00:52	Chelsea: In the morning we meet as a team. We have our kick off. Everyone voices their opinions, we get information, feedback, and then I get in my van. I go and have a set list of things I have to do, and as long as I get through it and have everything done on time, then that's my day. And there's always something that arises.	Chelsea drives a vehicle. Chelsea inspects a bus shelter. A bus drives into a garage.
01:10	Chelsea: There's always going to be complications and things like that. But for the most part we have the tools to get through it and every day is a little bit different. Now don't be scared. A lot of people, a lot of people I know say, how do you do it? For me, it's don't be nervous to try something new and they'll train you.	Keith stands in a garage. Chelsea stands by a van.
01:26	Chelsea: They'll give you all the tools you need or do something different. Then this is a place. Keith: Hi, my name is Keith. I've been at OC Transpo for 13 years. Chelsea: Hi, my name is Chelsea. I've been a maintenance helper with OC Transpo for the last 14 years, and it's great.	Keith drives a maintenance vehicle. Keith speaks to the camera. Chelsea speaks to the camera.

The role of a Garage and Building Service Attendant is to provide safe, reliable, efficient, timely, and cost-effective transit vehicle maintenance services. You are to perform manual work servicing buses, transit vehicles, and related equipment, along with performing a variety of miscellaneous relief work within a variety of work units.

What you need:

G class driver’s licence (or provincial equivalent)
Completion of Grade 10 or equivalent
One year experience in an automotive garage
One year experience in the cleaning and maintenance of public facilities

We are proud to offer:

Competitive salary
Benefits and pension plan
Career growth opportunities
Health and wellness program
Diverse company culture

See available positions

Other positions

Transcript and text description

Time	Transcript	Text Description
00:03	Karen: When I heard that OC Transpo was going to have a train, I wanted to be a part of that future. Here I am driving the train and it's one of the best decisions I've made. So go for it. Sukminder: A rail operator I’m really enjoying it like it's going to more something new in Ottawa or I will learn something different than be driving on the roads from year to year.	Text appears, "Come work with us," "Electric Rail Operator" Karen speaks to the camera. Karen boards an O-Train. An O-Train leaves a station. Sukminder speaks to the camera.
00:26	Sukminder: That's on the totally on the track. It's got more excitement driving on the rail. Karen: You learn valuable skills that will take you not only to this level but to the next level in OC Transpo. Rail is the future. I want to be a part of it. I enjoy coming to work, learning, having the experience of driving the train and actually we do drive the train manually.	An O-Train driver practices in a simulator. Sukminder speaks to the camera. Karen drives an O-Train. An O-Train travels over a bridge. Passengers board an O-Train. Karen speaks to the camera.
00:50	Karen: That's a lot of fun and I enjoy being with my colleagues. We have a good sense of community. A typical day as an E.R.O. is, you go to your starting location, you pick up your radio, you sign in, you read your bulletins and any communication, so you know what's happening for the day and you head upstairs or wherever your train is going to start and start your day by taking passengers to their destination and start your day.	O-Train drivers talk to each other. Passengers wait at an O-Train station. Karen speaks on her radio as she waits for a train.
01:19	Sukminder: Hi, my name is Sukminder, I'm electric rail operator it’s going to be almost three years. Karen: Hi, my name is Karen and I've been an electric rail operator for four years.	Sukminder speaks to the camera. Karen speaks to the camera.

If you are interested in applying for other position at OC Transpo, browse through the City of Ottawa’s current job postings, which includes job openings in the Transit Services Department.

See available positions