Station safety features

All stations

Our stations are designed to provide our customers with a safe and secure waiting area. Look for these security features at your station:

Call boxes

• Yellow emergency call boxes are located throughout stations and in each elevator. Press the button to connect with the Special Constables Unit.
• Use them if you or someone else needs help or if you feel threatened.
• Jeanne d’Arc station does not have an emergency call box

Payphones

• To make a free, direct, no-dial call to Security: press the “Security” button found under the number pad.
• Dominion, Heron, Iris, Jeanne d’Arc, Millennium, Pinecrest, Pleasant Park, Queensway, Riverside, Riverview and Walkley Stations do not have a Bell payphone

Night stop

• Night Stops are in central, well-lit areas of major stations
• After 9 pm, use the Night Stop instead of your regular bus stop

Read more about the Transecure Night Stops

Taxi pickup zones

• If you’re travelling by bus after midnight, and need a taxi to complete your trip home, a taxi will meet you at a designated taxi pickup location at most stations.

Read more about the taking a taxi from a station

CCTV

• Closed circuit TV cameras monitor major station platforms 24/7

Surveillance System for Transit Network Access and Privacy Policy

24/7 patrol

• All stations are patrolled by Special Constables.

Hail any bus or transit employee for assistance

If you’re in trouble, you can flag down any OC Transpo vehicle at the station or approach any employee for help!

Station layouts and list of amenities

Line 1 stations

Line 1 stations are equipped with the features above. In addition, they are designed according to the latest best practices.

Open-concept, well-lit design

Line 1 stations have an inviting, open-concept design that features abundant glass and open sightlines.

Transecure waiting areas

Train and bus platforms have Transecure waiting areas. Transecure areas include:

• Accessible benches

• Heaters that can be activated in cold weather

• Visual and tactile/Braille signs indicating the direction of service
• Public access defibrillators at the following underground stations:
  • Lyon
  • Parliament
  • Rideau
• Emergency phones
• CCTV cameras

Keeping customers safely away from the tracks

Station safety tips

• Keep to well-lit areas after dark or travel with someone if possible.
• At a stop that serves more than one route, hand-signal the approaching bus you wish to stop. This will let the driver know you wish to board.
• Don’t walk on the Transitway or train tracks except at designated crosswalks. At designated crossings, do not cross when the signals are flashing. Always look both ways before crossing.
• Stand back from the edge of the platform. At O-Train stations, don't wait on the platform extenders.
• Don’t cycle, skateboard or rollerblade in stations — walk your bike and carry your board or skates.
• If you’re lost or feel sick, harassed or threatened:
  • Hail any bus
  • Speak to any OC Transpo employee
  • Use the yellow emergency callbox
• If you have a child in a stroller, take the elevator to get from one level to another.