OC Transpo

Travel training takes the spotlight

OC Transpo’s Travel Training program has been teaching people with disabilities and seniors to use transit safely and independently since 2003.

We’re excited to share the Travel Training program in a new video produced for OC Transpo by BBC StoryWorks Commercial Productions. Follow along with Daniel, a past participant in travel training, as he travels around Ottawa from home to work and a night out with friends.

The video is part of the online series The Way We Move, presented by the International Association of Public Transport (UITP).

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Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

Find out the estimated arrival time of your Para Transpo vehicle
Make a direct cancellation for an upcoming trip
Ask general questions about Para Transpo service

Standard rates apply.

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

A change in how to sign into your Presto account

October 29:

A verified email address is now required to sign into your Presto account.

If you previously signed in with a username, you will need to add an email address.
If you previously signed in with an unverified email address, it will need to be verified.

Visit Presto website for steps on how to add or verify your email address. If you are having difficulty, please call the Presto Contact Centre at 1-8677-378-6123.

New devices are being tested on Para Transpo

You may have noticed new tablets on board Para Transpo vehicles recently.

We’re working on bringing new ways to pay to Para Transpo and the first step is having Operators test out the new equipment.

For now, only a few mini buses are part of the test. There is no change to what customers should do or how they should pay.

When we begin to install fare readers on all our Para Transpo vehicles, we’ll share more information about the new ways you can pay for your trip.

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We’re here to take you there!

At OC Transpo, we’re here to take you there, conveniently, affordably, sustainably, and with care.

Whether you’re a new or returning customer, find your reason to make transit a part of your routine.

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No need to reapply for Community pass

Starting September 19, OC Transpo’s Community pass will automatically renew every two years for customers who are signed up. No need to reapply!

Community passes will only expire when a customer reaches the age of 65 or when they are no longer eligible for the Ontario Disability Support Program (ODSP).

We’ve been working directly with ODSP on this initiative to reduce steps for customers and improve your experience. Customer eligibility will be confirmed by ODSP and OC Transpo staff annually.

The Community pass offers customers registered for ODSP a reduced price for both single-ride fares and monthly passes. It is valid on all OC Transpo bus routes, the O-Train, and for Para Transpo trips.

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