Accessibility

Billings Bridge east access closure

Friday, November 22 at 9:30 am to Wednesday, December 4 at 7:00 am

Some routes will be detoured due to the closure of Billings Bridge Station east access on Bank Street for the Bank Street Reconstruction Project.

Please allow a few extra minutes for your travels.

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You’re invited to Para Transpo Talk!

We’re back with another Para Transpo Talk event series on November 19, 24, 25 and 27!

Join us to ask questions and speak directly to staff about anything related to Para Transpo service. This time, we’ll also be bringing laptops to help you get set up with My Para Transpo.

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Tap and ride with O-Payment!

All fare readers on buses and fare gates at O-Train stations now support payment by debit card, credit card and mobile wallet with O-Payment!

• Interac® Debit card
• Visa card
• Mastercard
• Google Pay
• Apple Pay

Register for an O-Payment account to track your trips, payments, or print receipts. Before registering, or to add a new card to an existing account, you must first complete a trip on O-Train or a bus using a debit, card, credit card or mobile wallet.

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Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

• Find out the estimated arrival time of your Para Transpo vehicle
• Make a direct cancellation for an upcoming trip
• Ask general questions about Para Transpo service

Standard rates apply.

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

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No need to reapply for Community pass

Starting September 19, OC Transpo’s Community pass will automatically renew every two years for customers who are signed up. No need to reapply!

Community passes will only expire when a customer reaches the age of 65 or when they are no longer eligible for the Ontario Disability Support Program (ODSP).

We’ve been working directly with ODSP on this initiative to reduce steps for customers and improve your experience. Customer eligibility will be confirmed by ODSP and OC Transpo staff annually.

The Community pass offers customers registered for ODSP a reduced price for both single-ride fares and monthly passes. It is valid on all OC Transpo bus routes, the O-Train, and for Para Transpo trips.

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An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

• Book and cancel trips.
• Track your vehicle before it arrives.
• Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.

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Cooperative Seating

Did you know? We have seats for persons with mobility issues, require assistive devices (wheelchairs, scooters, walkers, canes), or have small children or open strollers.

Any passenger needing assistance can always ask the driver.

Look for the logo marking the Cooperative Seating area!

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Built for accessibility

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