Mar. 14, 2025: Notifications for Para Transpo trips available March 17

This memo is to inform the Mayor and Members of Council that beginning Monday, March 17, Para Transpo customers will be able to sign up to receive automated notifications of their upcoming trips. Notifications will benefit customers by offering them a convenient option for tracking their trips without having to call OC Transpo’s Customer Service Centre.

This will offer customers the choice to receive notifications by email, SMS text message, or automated voice calls. Standard rates may apply.

Customers can choose to receive notifications for the following events:

• One day before a trip
• 15 minutes before the estimated arrival time of the vehicle
• Actual arrival of the vehicle
• Departure of the vehicle after waiting, if the customer does not show up

This new feature was developed and piloted in consultation with Para Transpo customers. It is part of OC Transpo’s commitment to enhancing Para Transpo by delivering customer- focused services and improving communications, as outlined in the Transit Services Five-Year Roadmap. OC Transpo continues to welcome feedback on this feature.

As of March 17, information about Para Transpo notifications, including how to sign up, will be communicated to customers through various channels, including octranspo.com, social media, My Para Transpo, and the City of Ottawa’s Accessibility Spotlight newsletter. Information will also be shared over the phone when customers call and a printed handout will be placed in Para Transpo vehicles.

Should you have any questions or comments, please contact Pat Scrimgeour, Director, Transit Customer Systems and Planning, at extension 52205.