Improving transit accessibility with Canada Video Relay Service

We have improved service for people who are Deaf, hard of hearing, or speech-impaired by providing another way to connect with OC Transpo.

Using Canada Video Relay Service (VRS), customers can connect with a sign language interpreter by video. The sign language interpreter facilitates the call with us, relaying the conversation in real time.

VRS allows callers to express themselves in their first language, American Sign Language (ASL) or Langue des signes québécoise (LSQ) when communicating with OC Transpo staff. There is no cost associated with this service.

Register by downloading the VRS app at Canada Video Relay Services.

This service offers customers more independence and freedom when accessing transit services. While this system provides an alternative to the TTY line, we will continue to offer both options to customers.

For more information on how to access this new service, call 613-560-5000 (TTY: 613-741-5280).