Keep your bike safe with the Bikesecure parking program
Register to keep your bike safe with OC Transpo's Bikesecure parking program! This program provides customers with a reserved parking spot in a shelter that protects their bikes against theft, vandalism and bad weather. These shelters are secured with glass walls, a door, and 24-hour video surveillance. Customers can unlock the shelter to access their bikes 24/7 using the key fob they receive after registering.
Don't worry! Free bike parking is still available at most O-Train Line 1 stations, and at over 30 Transitway locations.
Locations
Bikesecure will offer secure bike parking at Greenboro, Strandherd, St-Laurent, and Fallowfield Stations.
| Station | Number of parking spots |
|---|---|
| Greenboro | 12 |
| Strandherd | 12 |
| St-Laurent | 16 |
| Fallowfield | 12 |
How to register
Starting January 1st 2021, you can register for a Bikesecure parking spot by calling 613-842-3777. You will need to give the make, model, colour and serial number (if applicable) of your bike(s). You must be 18 years or older to register for Bikesecure.
Please note that your registration will only give you access to one parking spot in a specific shelter. Only one bike can be parked in your spot at a time, but you can register up to three bikes for your spot.
Once you've registered, you'll receive a welcome package in the mail which includes:
- One key fob
- Three bike tags
- Instructions for using Bikesecure shelters
- A map showing the location of your shelter
- The terms and conditions of your registration
Make sure to register before the 20th of the month if you want to start using Bikesecure on the 1st of the next month. This allows time for your welcome package to arrive in the mail.
Pricing
Similar to our Park & Ride program, there is a small monthly fee for each Bikesecure parking spot. There is also a one-time fee for the key fob that unlocks the shelter.
| Item | Cost |
|---|---|
| Key fob | $6.00 |
| Reserved parking spot | $10.00 / month |
You can pay for your Bikesecure parking spot with the following payment options:
- Visa
- Mastercard
- American Express
- Visa Debit
- Mastercard Debit
Monthly payments will be charged to you automatically until you cancel them.
Frequently asked questions
Below are some common questions regarding the Bikesecure program. If you don't see your question, download the PDF of all FAQs below.
1. Where should I attach the tag to my bike?
If your bike has a metal crossbar between the seat post and the handlebars, we recommend you attach the tag to it. However, other parts of the frame are okay as long as the tag is visible.
2. Can I suspend my Bikesecure pass for a month if I’m not biking?
No, unfortunately, we cannot suspend your permit. When you are ready to bike again, call us to see if a space is available or to be added to the waiting list.
3. Can I be added to a waiting list?
If you are not able to sign up for your chosen location, you can ask to be put on a waiting list. When a spot opens up, we will contact customers on the list.
4. What if I want to cancel?
You must call us at 613-842-3777 before to the 18th of the month to ensure there is enough time to cancel your monthly payment. After the 18th, we will only be able to cancel for the following month. No refunds will be provided for cancellations received on or after the 18th of each month.
5. What if my bike is stolen or damaged while in the shelter?
Please contact OC Transpo Special Constables at 613-741-2478 to file a report. If your bike is damaged or stolen, please be aware that you would have to make a claim through your own home insurance, as you would if your bike were damaged or stolen at any other location.
OC Transpo will not be responsible for any damage or theft.
6. What if I lose my fob, or it stops working?
If your fob is lost before it reaches you, call us at 613-842-3777.
If you lose your fob after you receive it, you will need to purchase a replacement.
If your fob stops working, you will need to return it to OC Transpo for inspection. If it does not show signs of damage or wear, we will replace it at no cost. If the fob was damaged, you will need to pay for a replacement.
