News | OC Transpo

Our fare readers are getting an upgrade!

You might have noticed some changes to the look of fare readers on OC Transpo buses. We’re continuing to install new, red smartcard fare readers across our bus fleet. This is in preparation to offer you the ability to pay for fares with credit cards and mobile wallet in the future.

Want to test this feature out sooner? Smartcard fare readers are also being installed at all O-Train Line 1 stations. Look for the specially marked fare gates which have already been activated to accept credit card and mobile phone taps. The rest of the fare gates will be activated when installation across the system is complete.

Transit ridership remains steady

OC Transpo ridership is holding steady.

Ridership in October was 5.6 million customer-trips or 58% of the pre-pandemic level. It is lower than the 64% realized in September.

Bus Operator recruitment continues

By early December, a total of 290 Bus Operator trainees will have been hired, meeting the 2022 target. By the end of the year, more than 170 trainees will have successfully completed their training program and will be on the road.

Accessibility news

Travel training takes the spotlight

OC Transpo’s Travel Training program has been teaching people with disabilities and seniors to use transit safely and independently since 2003.

We’re excited to share the Travel Training program in a new video produced for OC Transpo by BBC StoryWorks Commercial Productions. Follow along with Daniel, a past participant in travel training, as he travels around Ottawa from home to work and a night out with friends.

The video is part of the online series The Way We Move, presented by the International Association of Public Transport (UITP).

Services newsAccessibility news

Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

Find out the estimated arrival time of your Para Transpo vehicle
Make a direct cancellation for an upcoming trip
Ask general questions about Para Transpo service

Standard rates apply.

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

A change in how to sign into your Presto account

October 29:

A verified email address is now required to sign into your Presto account.

If you previously signed in with a username, you will need to add an email address.
If you previously signed in with an unverified email address, it will need to be verified.

Visit Presto website for steps on how to add or verify your email address. If you are having difficulty, please call the Presto Contact Centre at 1-8677-378-6123.

New devices are being tested on Para Transpo

You may have noticed new tablets on board Para Transpo vehicles recently.

We’re working on bringing new ways to pay to Para Transpo and the first step is having Operators test out the new equipment.

For now, only a few mini buses are part of the test. There is no change to what customers should do or how they should pay.

When we begin to install fare readers on all our Para Transpo vehicles, we’ll share more information about the new ways you can pay for your trip.

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