U-Pass refund request
If you are a U-Pass subscriber and had to pay a fare on OC Transpo on or after January 1, 2025, due to issues with your U-Pass card, you can request a refund by following the steps below. Please note that cash fares paid on buses are not eligible for a refund.
Our staff will contact you to confirm proof of payment and proof that you are an eligible U-Pass holder. Visit your institution’s card office as soon as possible to resolve any issues with your card. Refund requests will be accepted until January 31, 2025.
If you paid with:
O-Payment
Payment with credit card or debit card on a bus or at a faregate
1 Visit the online OC Transpo Customer Feedback form
2 Select Category “Request” and fill in the required contact information.
3 Enter the date and approximate time the fare was paid. (If multiple fares were paid, please create multiple Feedback requests)
4 Under “Regarding”, select “Fares” and “Other Fares”
5 Enter the following information in the Details box:
- On the first line, type “U-PASS REFUND REQUEST”
- On the 2nd, type the amount of fare you paid
- On the 3rd line, type “O-Payment” and the Service Reference ID. This is a code that can be found on the student’s bank or credit card website). For credit cards, they start with OCT*, for debit they may start with a * (See examples below)
Example:
U-PASS REFUND REQUEST
$4.00
O-Payment OCT*E0ZKJ1J6R9ZJZR
Please make sure you include all the required information so that your refund request can be processed.
Presto Card
1 Visit the online OC Transpo Customer Feedback form
2 Select Category “Request” and fill in the required contact information.
3 Enter the date and approximate time the fare was paid. (If multiple fares were paid, please create multiple Feedback requests)
4 Under “Regarding”, select “Fares” and “Other Fares”
5 Enter the following information in the Details box:
- On the first line, type “U-PASS REFUND REQUEST”
- On the 2nd, type the amount of fare you paid
- On the 3rd line, type “Presto” and your Presto card number. The number can be found on the back of your Presto card:
Example:
U-PASS REFUND REQUEST
$4.00
Presto 312401 0111 2222 333
Please make sure you include all the required information so that your refund request can be processed.
Ticket purchased at a Ticket Machine
1 Visit the online OC Transpo Customer Feedback form
2 Select Category “Request” and fill in the required contact information.
3 Enter the date and approximate time the fare was paid. (If multiple fares were paid, please create multiple Feedback requests)
4 Under “Regarding”, select “Fares” and “Other Fares”
5 Enter the following information in the Details box:
- On the first line, type “U-PASS REFUND REQUEST”
- On the 2nd, type the amount of fare you paid
- On the 3rd line, type “Ticket Machine” and the ticket machine number shown at the top of your ticket:
Example:
U-PASS REFUND REQUEST
$4.00
Ticket Machine 60082