Bus Stops
We maintain approximately 6389 bus stops
in Ottawa.

Shelters, Benches and Other Facilities
Shelters and benches are provided 
at the busiest locations.

Locate Your Stop
Find your Bus Stop with our new automated 'Bus Stop Schedules'. You can input either the 560 # or use the interactive map to choose a bus stop location.

Check your 560-1000 Stop Number
Dial 613-560-1000 plus your 4-digit bus stop number to hear departure times for buses at your stop. "560" also announces any detours or delays affecting your route.

Questions?
Bus stop locations in most communities are well-established, and have existed for many years, even decades. But locations can change from time to time - usually due to road construction or changes to a bus route. 

For general inquires about the bus service, please use our trip-planning form, or contact our customer service department

Many things go into any decision to locate or move a bus stop, including:

• bus access

• safety and security

• passenger access

• visibility

• comfort

• proximity to major buildings

• location of prior and next bus stops

• impact on other vehicle traffic

If you have a question or request concerning your bus stop location, please contact us:

email: ocserve@octranspo.com

Shelters and Benches
OC Transpo bus stops include approximately 1,161 passenger shelters, and 1,525 benches.

The main criteria for determining where to locate a shelter are:

• number of boarding passengers

• location's exposure to the weather

• waiting time between buses

• whether or not the location is a major transfer point

• sightlines for pedestrians and traffic

• nearby major buildings

• availability of physical space at the site

• access to underground utilities

We keep an ongoing file of locations where shelters and benches have been requested, and also rank each site according to the criteria above.  

Because they are smaller and less costly, benches are easier than shelters to locate at most sites. Most requests for benches at a bus stop can be accommodated.

Many shelters and benches are provided and maintained by private companies who also sell advertising panels on the bench and shelter surfaces.

Contact us if you have a question or request concerning benches or shelter locations.

Cleaning
Bus shelters are cleaned on a regular basis ... some by OC Transpo staff, and others by contractors responsible for the advertising-style shelters. 

If there’s a problem with a particular shelter that’s gone unnoticed, send us a note and we’ll take care of the issue.

Garbage Cans
Most garbage cans are the responsibility of the local municipalities, except at Transitway stations and major terminals such as Carlingwood where we maintain the garbage cans. Also, the contractor responsible for advertising-style benches supplies and maintains garbage cans at many locations. 

OC Transpo does not maintain any garbage cans along city streets, including bus stops locations. Please contact your local municipality if you would like a garbage can installed.

Snow Clearing
Clearing snow from sidewalks and bus stops is the responsibility of the municipalities and the Regional Government, except for Transitway stations which are maintained by OC Transpo. Roads are cleared by the municipalities first, followed by sidewalks. Bus stops and other larger areas are done last. 

Generally, most municipalities try to have all of this work finished within 48 hours after a major snow storm. If the stop remains buried under snow, or if other conditions make the stop treacherous (for example, ice) contact us and we’ll forward the concern to the appropriate municipality. 

email: ocserve@octranspo.com

Placing Ads in Buses or Shelters
If your company would like to place ads in either buses or shelters,
please contact:

Shelters: Clear Channel (613) 248-8447. 

Buses:  Pattison (613) 521-1001.