The Annual Performance Report 2008 provides a snapshot and a scorecard of how transit services are being planned, operated and managed. 2008 was a transition year, with several key initiatives put in place to set OC Transpo toward service excellence. Some of the key standards were met, while additional work is required in other areas.

The report shows that customer satisfaction increased from 70% in 2007 to 82% in 2008. Had it not been for the strike starting in December, ridership would have sustained a growth of more than 4% for the second year in a row, reaching an unprecedented level. In the end, ridership ended the year down 1.8 percent.

The high cost of fuel and the loss of fare revenue in December from service disruption and subsequent fare refunds meant that OC Transpo recovered 47 percent of the transit system's operating cost from fares and other revenue.

More results and information are available in the Annual Performance Report 2008.
 

Annual Performance Reports:        2008     |     2007

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