Bus Operators Calling Out Major and Requested Stops
As requested by the
Canadian Transportation Agency, please find below the rate of compliance
bus operators calling out major and requested bus stops in 2009:
2009 |
Rate of Compliance: |
Number of customer complaints related to stops not being announced: |
|
March |
82.8 % |
27 |
|
April |
84.0 % |
47 |
|
May |
80.0 % |
12 |
|
June |
80.0 % |
28 |
|
July |
81.0 % |
26 |
|
August |
81.8 % |
53 |
|
September |
78.0 % |
34 |
|
October |
79 % |
27 |
|
November |
||
|
December |
OC Transpo quality assurance personnel measure whether or not each bus operator is announcing major bus stops along his or her route. Each month, "silent shoppers" travel across the system to assess operators and report results.
The Canadian Transportation Agency has established that major bus stops be announced according to OC Transpo policy, and that monthly reports of progress towards that goal, be publicized on octranspo.com.
